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IT Service Desk Concepts

IT Service Desk Concepts

3 Credits | Catalog Number: 10154109

Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.

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Available Online
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Appleton
Aug 25 - Dec 15, 2025
Mon 8:30AM - 11:20AM
In Person Classroom
$504.95
Register for the Appleton class from Aug 25 - Dec 15, 2025  Details about the Appleton class from Aug 25 - Dec 15, 2025
Class Schedule
Date(s) Day/Time Room
Aug 25 - Dec 15, 2025 Mon 8:30AM - 11:20AM Appleton Main Campus C153
Capacity
17 seats available
instructor
Casey Hayward
Books/Materials
Not Available
notes

Delivery Mode: Please visit www.fvtc.edu/flexible-learning before the first day of class to learn how content in this section is delivered.


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