Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.
|Aug 22 - Dec 12, 2022||Mon 8:30AM - 12:20PM||Oshkosh Riverside Campus 110D|
Sign up to be notified about new classes and registration dates at FVTC.