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IT Service Desk Concepts

IT Service Desk Concepts

3 Credits | Catalog Number: 10154109

Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.

2 out of 2 offerings found filtered offerings displayed
Available Online
FILTERS
Online
Jan 18 - May 20, 2022
Engage in learning activities and interact with other students and your instructor online.
$471.60
Class Schedule
Date(s) Day/Time Room
Jan 18 - May 20, 2022 Anytime Online INTERNET
Class number
61319
instructor
Casey Hayward

Capacity
10 seats available
Books/Materials
notes
Class content is delivered entirely online. You will need a broadband internet connection and may need a webcam OR you can use a workstation at any FVTC location. On the class start date, login to Blackboard at https://blackboard.fvtc.edu. Here you will find the instructor contact information, class syllabus and instructions on how to begin the class. If you have a problem during the login process or have a question about accessing your online class, send an email to online@fvtc.edu or call 920-735-4816.



MAP UNAVAILABLE
Online
Jan 18 - May 20, 2022
Engage in learning activities and interact with other students and your instructor online.
$471.60
Class Schedule
Date(s) Day/Time Room
Jan 18 - May 20, 2022 Anytime Online INTERNET
Class number
64684
instructor
Casey Hayward

Capacity
9 seats available
Books/Materials
notes
Class content is delivered entirely online. You will need a broadband internet connection and may need a webcam OR you can use a workstation at any FVTC location. On the class start date, login to Blackboard at https://blackboard.fvtc.edu. Here you will find the instructor contact information, class syllabus and instructions on how to begin the class. If you have a problem during the login process or have a question about accessing your online class, send an email to online@fvtc.edu or call 920-735-4816.



MAP UNAVAILABLE
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