IT Service Desk Concepts

IT Service Desk Concepts

3 Credits | Catalog Number: 10154109

Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.

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Online
Jan 12 - May 16, 2026
Engage in learning activities and interact with other students and your instructor online.
$504.95
Available on Nov 03, 2025
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 Details about the Online class from Jan 12 - May 16, 2026
Class Schedule
Date(s) Day/Time Room
Jan 12 - May 16, 2026 Anytime Online INTERNET
Books/Materials
Title ISBN
Cengage Unlimited 9780357700006 Required
For a complete list of textbook and materials visit https://fvtc.ecampus.com/.
Capacity
Not Available
instructor
Casey Hayward
notes

Delivery Mode: Please visit www.fvtc.edu/flexible-learning before the first day of class to learn how content in this section is delivered.




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