IT Service Desk Concepts

IT Service Desk Concepts

3 Credits | Catalog Number: 10154109

Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.

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Available Online
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Class Schedule
Date(s) Day/Time Room
Aug 22 - Dec 12, 2022 Mon 8:30AM - 12:20PM Oshkosh Riverside Campus 110D
Class number
82213
instructor
Casey Hayward

Capacity
17 seats available
Books/Materials
notes
Due to COVID-19 and social distancing requirements, in-person classes may be canceled or rescheduled. We will contact you if any changes occur.

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