IT Service Desk Concepts

3 Credits | Catalog Number: 10154109

Introduces how people, processes, technology, and information affect an IT Service Desk. Students are introduced to industry standard ITIL terminology and practices and develop skills working with customers in a Service Desk setting. Explains basic concepts and implementation of a training plan and how to train end-users.

1 out of 1 offering found filtered offerings displayed
Available Online
FILTERS
Online
Aug 24 - Dec 19, 2026
Engage in learning activities and interact with other students and your instructor online.
$520.95
Available on May 04, 2026
SEND ME A REMINDER
 Details about the Online class from Aug 24 - Dec 19, 2026
Class Schedule
Date(s) Day/Time Room
Aug 24 - Dec 19, 2026 Anytime Online INTERNET
Books/Materials
Title ISBN
Cengage Unlimited 9780357700006 Required
For a complete list of textbook and materials visit https://fvtc.ecampus.com/.
Capacity
Not Available
instructor
Casey Hayward
notes

Delivery Mode: Please visit www.fvtc.edu/flexible-learning before the first day of class to learn how content in this section is delivered.




MAP UNAVAILABLE
example
No scheduled offerings were found based on the filters you selected.