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IT Customer Service Skills

2 Credits | Catalog Number: 10154102

Covers the interpersonal, communication and problem-solving skills required in technical support positions. Exercises provide interaction with other learners in a team. Students explore the information and technical tools needed to function effectively in a support position. Students will be expected to schedule an additional hour each week in the on-campus Student Help Desk, developing skills working with customers in a help desk setting.

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Available Online
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Online
Jan 12 - May 16, 2026
Engage in learning activities and interact with other students and your instructor online.
$338.30
Register for the Online class from Jan 12 - May 16, 2026  Details about the Online class from Jan 12 - May 16, 2026
Class Schedule
Date(s) Day/Time Room
Jan 12 - May 16, 2026 Anytime Online INTERNET
Books/Materials
Title ISBN
Cengage Unlimited 9780357700006 Required
For a complete list of textbook and materials visit https://fvtc.ecampus.com/.
Capacity
7 seats available
instructor
Troy Kohl
notes

Delivery Mode: Please visit www.fvtc.edu/flexible-learning before the first day of class to learn how content in this section is delivered.




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