IT Customer Service Skills

IT Customer Service Skills

2 Credits | Catalog Number: 10154102

Covers the interpersonal, communication and problem-solving skills required in technical support positions. Exercises provide interaction with other learners in a team. Students explore the information and technical tools needed to function effectively in a support position. Students will be expected to schedule an additional hour each week in the on-campus Student Help Desk, developing skills working with customers in a help desk setting.

1 out of 1 offering found filtered offerings displayed
Available Online
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Online
Aug 22 - Dec 16, 2022
Engage in learning activities and interact with other students and your instructor online.
$317.20
Class Schedule
Date(s) Day/Time Room
Aug 22 - Dec 16, 2022 Anytime Online INTERNET
Class number
81424
instructor
Vicki Sahr

Capacity
17 seats available
Books/Materials
notes
Class content is delivered entirely online. You will need a broadband internet connection and may need a webcam OR you can use a workstation at any FVTC location. On the class start date, login to Blackboard at https://blackboard.fvtc.edu. Here you will find the instructor contact information, class syllabus and instructions on how to begin the class. If you have a problem during the login process or have a question about accessing your online class, send an email to online@fvtc.edu or call 920-735-4816.



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